ARE YOUR PRODUCTS VEGAN?

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Our products are not certified vegan. There can also be a slight difference of opinion amongst vegan consumers. The ingredients are under each product description; we recommend looking to make the decision that is best for you. 

 

However, our natural, cruelty-free products are made without parabens and are hypo-allergenic, non-comedogenic, fragrance-free and halal certified.  

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DOES YOUR PRODUCTS CONTAIN VITAMIN E?

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Yes, our products are enriched with the antioxidant Vitamin E for moisture and contains natural vanillin extract.

 

ARE YOUR PRODUCTS HALAL CERTIFIED?

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Yes. Our products do not include ingredients derived from animals or genetically modified organisms (GMOs) that are affirmed as unclean and are never tested on animals.

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WHAT DO I DO IF I HAVE NOT RECEIVED MY ORDER CONFIRMATION?

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Order confirmation emails may be delayed because of high order volume. Please contact us at info@madisonkaicosmetics.com if you have not received your confirmation email after 24 hours of your purchase.  

 

DO YOU ACCEPT RETURNS/EXCHANGES?

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All sales are final. Unfortunately, at this time we cannot accept returns/exchanges. 

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WHAT IF I RECEIVED AN INCORRECT ORDER?

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We apologize for sending you an incomplete order. Please contact us at info@madisonkaicosmetics.com and we will assist you as soon as possible.   

 

DO YOU OFFER FREE SAMPLES?

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At this time we do not offer samples.

 

WHEN WILL I RECEIVE MY ORDER?

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Orders are normally processed within 1-2 business days of receipt. Your product(s) will arrive to you within 5-7 days of order processing. We suggest you create an account to track your order status.

 

HOW CAN I TRACK MY DELIVERY?

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Once the order has been successfully placed a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number sent. 

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?

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Unfortunately, we cannot redirect orders once your order is fulfilled and has been shipped out. 

 

DO I NEED TO OPEN AN ACCOUNT TO SHOP WITH YOU?

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No. However, by setting up an account you have access to order and shipping information. You can also be added to our email list for exclusive discounts and updates.

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WHAT FORM OF PAYMENT(S) DO YOU ACCEPT?

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We accept payments via PayPal, AfterPay, and all major credit/debit cards.  

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HOW CAN I REACH CUSTOMER SERVICE? WHEN SHOULD I RECEIVE AN RESPONSE?

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We’re here to assist you! Please provide your name and order # if applicable and email us at info@madisonkaicosmetics.com. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.